FAQ

                                                  

1. What types of scented candles and sticks do you offer?

We offer a wide variety of scented candles and sticks, including floral, fruity, woody, and exotic fragrances. Our products are made from high-quality ingredients to ensure a long-lasting and pleasant scent.

2. Are your candles and sticks safe to use?

Yes, our candles and sticks are made from natural, non-toxic ingredients and are safe to use in your home. We follow strict quality control measures to ensure the safety and quality of our products.

3. How can I place an order?

You can place an order directly through our online store. Simply browse our selection, add your desired items to your cart, and proceed to checkout. You can also contact us by phone or email to place an order.

4. What payment methods do you accept?

We accept Cash on Delivery (COD) for all orders. You will pay for your items when they are delivered to your doorstep.

5. Do you offer delivery services?

Yes, we offer delivery services throughout Saudi Arabia. Delivery times may vary depending on your location. We strive to deliver your order as quickly as possible.

6. Is there a delivery fee?

Delivery fees may vary based on your location and the size of your order. The delivery fee will be calculated at checkout and included in your total order cost.

7. What should I do if I receive a damaged item?

If you receive a damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the situation.

8. Can I return or exchange an item?

Yes, we accept returns and exchanges within 14 days of purchase. The item must be in its original condition and packaging. Please contact our customer service team to initiate a return or exchange.

9. How can I contact customer service?

You can contact our customer service team by phone at [Your Phone Number] or by email at [Your Email Address]. We are available to assist you with any questions or concerns you may have.

10. Do you offer any promotions or discounts?

Yes, we frequently offer promotions and discounts on our products. Please subscribe to our newsletter or follow us on social media to stay updated on our latest offers.

11. Are your products suitable for gifts?

Absolutely! Our scented candles and sticks make perfect gifts for any occasion. We also offer gift wrapping services to make your present extra special.

12. Can I customize my order?

Yes, we offer customization options for bulk orders and special events. Please contact our customer service team to discuss your requirements and get a quote.